At Urbansuite we will protect your privacy and treat all your personal information as strictly confidential (except when required to do so by law)
All data is collected and held by us Urbansuite Ltd and we are fully PCI compliant.
WHO ARE URBANSUITE LTD?
Name: Urbansuite Ltd
Registered office address: 59 St Leonards Rd, Urbansuite, 59 St Leonards Road, Windsor, Berkshire, England, SL4 3BX
Phone number: +44 (0)1753 866 333
Main email address: firstname.lastname@example.org
Company Reg number 10855170
HOW DO WE COLLECT YOUR PERSONAL DATA?
We collect your personal data when you do one or more of the following below
• visit our website www.urbansuite.co.uk
• place an order at anyone of our 3 stores (Manchester, Windsor, Redbrick Mill), over the telephone or via www.urbansuite.co.uk
• sign up to our newsletter and other marketing
• request a sample (i.e. fabric swatch)
• enter our competitions
• make an enquiry
• talk to our sales team
• write to us
• request a trade account
WHAT TYPE OF DATA DO WE COLLECT FROM YOU?
In order to provide you with our goods or experience one of our services (browse our website), we need to collect a certain amount of information from you.
This could be..
Your title and full name.
Your address, postcode, email address, telephone number(s) and social media name (should you contact us via one of these platforms)
Your order history of previously purchased items from our company, interests, preferences and any feedback you may have provided us with
Your billing address, product selections, bank account and payment details
Your IP address, the URL you came from, domain types (like .co.uk and .com), browser and version, service provider, the country and telephone area code where your computer is located, the device used to access our website as well as how, when and what pages you accessed on our website, any search terms you entered on our website and the advertisements you may have clicked on.
Email open and click-through information, your marketing preferences for receiving communications from us and our third parties.
We also collate data from the third parties we use. This includes:
• Our social media platforms
• Our email provider; MailChimp
• Google Analytics
• Google Ads
• Third party providers of advertisements and other marketing communications
When placing an order (in store, online or over the telephone), your card details are collected by our highly secure third-party payment services provider, who are audited annually under the Payment Card Industry Data Security Standards. Please get in touch if you have any queries in relation to secure transactions.
HOW WE USE COOKIE DATA
Our cookies don't store sensitive information such as your name, address or payment details but are essential for us in helping to improve our website and provide a tailored service that is more in line with your needs and expectations.
If you'd prefer to restrict, block or delete cookies from our website, or any other website, you are able to do so at any time by going to your browser settings.
WHY DO WE COLLECT YOUR DATA?
We use your information for purposes such as the following:
Processing your orders, managing payments, managing enquiries and tracking your delivery
To administer our website, keep it secure and protected, help improve our site and the level of service we provide
To tailor relevant website content and advertisements to you
To give you the opportunity to enter in to a competition, a prize draw or submit feedback
To notify you of any relevant company news or changes to our business, services and policies
To keep you updated on products or special offers that may be of interest.
This will only occur when you have opted in to join our mailing list. You can opt out of these services at any time.
By accessing our website (or interacting with us in any of the ways outlined within this policy), you are agreeing that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing. You also confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
Rest assured, any personal information you provide to us (or which is available on public registers) and any user information, from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office.
You always have the right to revoke prior permissions and given consents at any time. You also have the right to correct, request or delete any held personal data. Please contact us at email@example.com to do so.
HOW LONG DO WE KEEP YOUR INFORMATION?
We can legally retain certain data to fulfil our statutory obligations and we hold some types of personal information on our systems for a necessary amount of time for relevant activity taking place.
ACCESSING YOUR PERSONAL INFORMATION
The personal information which you are requested to provide when you register as a customer with us needs to be true, accurate, current and complete in all respects. We will need to be notified straightaway of any changes to your personal information.
Impersonation of any other person or entity and use of a false name (or a name that you are not authorised to use) is prohibited.
If you wish to change or see all the personal data we hold about you, please get in touch:
By phone: 01753 866 333
By email: firstname.lastname@example.org
By post: 59 St Leonards Rd, Urbansuite, 59 St Leonards Road, Windsor, Berkshire, England, SL4 3BX
This will be given to you, free of change, within a month, from you contacting us.
WHO DO WE SHARE YOUR INFORMATION WITH?
Your information may be disclosed to third parties we work closely with who help provide a service to you on our behalf. We ensure that these providers treat your information as securely as we do and will not use this for their own marketing purposes. We only share the necessary personal information that is needed to deliver the expected service.
An example of this is our 3rd party courier service (parcelforce, UPS). Depending on the size of the product you have ordered and where you live, we may use a third party to deliver your goods. We would need to inform them of your name, address, telephone number and email address so they can keep you updated on the location of your item and expected delivery times.
Please contact us if you would like a list of the third-party providers we work with.
Should the law need us to, we will collect and process your data. For instance, we are legally allowed to pass on information of people who have committed fraud or any other criminal activity that has affected us, to law enforcement.
THIRD PARTY LINKS
Occasionally we will provide external links to non Urbansuite controlled websites. If you choose to enter a linked website, we are not responsible for the availability of such external sites or resources and do not review, endorse and are not (directly or indirectly) responsible or liable for these websites privacy practices or their content. We recommend for you to read the privacy policies of these sites first.
IN THE UNLIKELY EVENT WE ENCOUNTER A DATA BREACH, HOW WILL WE HANDLE THIS?
We will inform of any unlawful data breach of our site’s database (as well as the databases of our third-party data systems) to any and all relevant people and authorities within 72 hours. In the unlikely event this occurs, we will provide an explanation on what took place, why, the risks posed and our subsequent next steps to rectify this.
Please note: we reserve the right to modify or (temporarily or permanently) withdraw our website (or any part thereof) with or without notice to you. We cannot be held liable for any modification or withdrawal of our website.